GE6757 Total Quality Management Books Lecture Notes Important 2marks & 16marks Questions with Answers

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GE6757 Total Quality Management Lecture Notes Syllabus Books 2marks & 16marks Questions with answers Anna University Question Papers Collection & GE6757 Total Quality Management Question Bank with answers

Semester : 07 (Seventh)

Department : Mechanical

Year : Fourth Year (4^th Year)

Regulation : 2013

Subject Code / Name : GE6757 Total Quality Management

Content : Question Banks, Books, Lecture Notes, Important Part A 2 Marks Questions and Important Part B 16 Mark Questions

Anna University paper correction seems to be quite easy in such a way that if you have a correct answer with correct key words you can easily score good grades. The university offers various courses in engineering and technology through its affiliated colleges and follows a dual semester system. Every year the university conducts examinations for even semester in May–June and for odd semester in November–December. In order to help students, Civildatas provides GE6757 Total Quality Management 2 marks 16 marks questions with key answers for Students. Students can download the GE6757 Total Quality Management question Bank with answers and can make use of it.

SYLLABUS – GE6757 Total Quality Management

OBJECTIVES:

• To facilitate the understanding of Quality Management principles and process

UNIT I INTRODUCTION

Introduction – Need for quality –  Evolution of quality – Definitions of quality – Dimensions of product and service quality – Basic concepts of TQM – TQM Framework – Contributions of Deming, Juran and Crosby – Barriers to TQM – Quality statements – Customer focus – Customer orientation, Customer satisfaction, Customer complaints, Customer retention – Costs of quality.

UNIT II TQM PRINCIPLES

Leadership – Strategic quality planning, Quality Councils – Employee involvement – Motivation, Empowerment, Team and Teamwork, Quality circles Recognition and Reward, Performance appraisal – Continuous process improvement – PDCA cycle, 5S, Kaizen – Supplier partnership – Partnering, Supplier selection, Supplier Rating.

UNIT III  TQM TOOLS AND TECHNIQUES I

The seven traditional tools of quality – New management tools – Six sigma: Concepts, Methodology, applications to manufacturing, service sector including IT – Bench marking – Reason to bench mark, Bench marking process – FMEA – Stages, Types.

UNIT IV TQM TOOLS AND TECHNIQUES II

Control Charts – Process Capability – Concepts of Six Sigma – Quality Function Development (QFD) – Taguchi quality loss function – TPM – Concepts, improvement needs – Performance measures.

UNIT V QUALITY SYSTEMS

Need for ISO 9000 – ISO 9001-2008 Quality System – Elements, Documentation, Quality Auditing – QS  9000  –  ISO  14000  –  Concepts,  Requirements  and  Benefits  –  TQM  Implementation  in manufacturing and service sectors.

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GE6757 Total Quality Management Question Bank

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